flexion

Performance issues rarely start with big failures — they start with unclear expectations, missed feedback, and conversations that don’t quite happen.

This module equips you with the skills and confidence to manage performance day to day, not just when things go wrong. You’ll learn how to set clear expectations from the outset, give feedback that actually lands, spot and address underperformance early, and run performance reviews that motivate rather than deflate.

Whether you’re dealing with minor dips in performance or want to strengthen your overall performance culture, this module helps you move from avoidance and uncertainty to clarity, confidence, and action.

What you’ll gain

By the end of this module, you’ll be able to:

• Set clear, meaningful expectations so people know what “good” looks like
• Use goals and priorities to align individual performance with team and business needs
• Give feedback — positive and constructive — in a way that builds trust and drives improvement
• Tackle underperformance early, calmly, and fairly before issues escalate
• Hold confident, supportive performance conversations grounded in evidence, not emotion
• Run performance reviews that lead to clarity, motivation, and forward momentum
• Create a more open, consistent performance culture where feedback is normal — not feared