Privacy Policy
1. Who we are
This Privacy Policy explains how face 2 face HR Partners Limited ("we", "us", "our") collects, uses and protects your personal data.
We are the data controller for the purposes of UK data protection law.
Registered address: Rycroft School Road, Broughton, Huntingdon, England, PE28 3AT
Email: [email protected]
2. What personal data we collect
We may collect and process the following personal data:
- Identity data (such as name and job title)
- Contact data (such as email address)
- Account data (such as login details and course enrolments)
- Transaction data (such as purchase history – we do not store card details)
- Technical data (such as IP address, device type, browser type and operating system)
- Usage data (such as course progress and engagement)
- Marketing preferences
3. How we collect your data
We collect personal data when you:
- create an account or enrol on a course
- purchase a product or service
- contact us by email
- subscribe to marketing communications
- interact with our website via cookies or analytics tools
4. How we use your personal data
We use your personal data to:
- provide access to courses and digital content
- manage your account and purchases
- communicate with you about your courses
- send marketing communications (where you have consented)
- improve our website, services and learning content
- comply with legal and regulatory obligations
5. Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Performance of a contract – to deliver courses and services you have purchased
- Legitimate interests – to operate and improve our business and platform
- Consent – for marketing communications
- Legal obligation – to meet accounting, tax and regulatory requirements
6. Marketing communications
We will only send you marketing emails where:
- you have actively opted in; or
- you are an existing customer and the communication relates to similar services (where permitted by law).
You can withdraw your consent at any time by:
- clicking the unsubscribe link in our emails; or
- contacting us at [email protected]
7. Sharing your data
We may share your personal data with trusted third-party service providers, including:
- Thinkific (learning platform)
- payment processors such as Stripe or PayPal
- email and marketing service providers
- IT and website service providers
These providers only process personal data on our instructions and are subject to appropriate confidentiality and data protection obligations.
8. International data transfers
Some of our service providers may process personal data outside the UK.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as contractual protections or recognised transfer mechanisms.
9. Payment information
Payments are processed securely by third-party payment providers (such as Stripe or PayPal).
We do not store or process your credit or debit card details. We receive confirmation of payment and limited transaction information only.
10. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
Despite these measures, no online transmission or storage system can be guaranteed to be completely secure.
11. Cookies and analytics
We use cookies and similar technologies to:
- operate and improve our website
- understand how users interact with our content
- personalise your experience
Where required, we will seek your consent before placing non-essential cookies. You can manage your cookie preferences through your browser settings or any cookie consent tool on our website.
12. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
When personal data is no longer required, it is securely deleted or anonymised.
13. Your data protection rights
Under UK data protection law, you have the right to:
- access your personal data
- request correction of inaccurate or incomplete data
- request deletion of your personal data
- request restriction of processing
- object to processing
- request data portability
- withdraw consent (where processing is based on consent)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
14. Children’s data
Our services are intended for users aged 18 or over.
We do not knowingly collect or process personal data relating to children.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Where changes are material, we will take reasonable steps to notify users.
16. Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Email: [email protected]
Address: Rycroft School Road, Broughton, Huntingdon, England, PE28 3AT