Terms of Service
1. Overview
This website is operated by face 2 face HR Partners Limited ("we", "us", "our"). Our registered office is Rycroft School Road, Broughton, Huntingdon, England, PE28 3AT.
We provide online training courses and related digital content via the Thinkific platform (the "Services"). These Terms of Service ("Terms") govern your access to and use of our website and Services.
By accessing our website or purchasing a course, you agree to be bound by these Terms, together with any additional policies referenced (including our Privacy Policy). If you do not agree, you must not use our Services.
2. Eligibility
Our Services are intended for professional and business use only.
To use this website or purchase our courses, you must:
- be aged 18 or over; and
- have the legal capacity to enter into a binding contract.
Our Services are not designed for, or intended to be used by, children.
3. Account Access
You may be required to create an account to access purchased courses. You are responsible for:
- maintaining the confidentiality of your login details; and
- all activity that occurs under your account.
You must not share your account or course access with any other person unless expressly permitted by us in writing.
4. Our Services
We provide digital learning content, including video training, downloadable materials, templates and assessments.
We reserve the right to:
- modify, update or discontinue any part of the Services; and
- restrict access where necessary for maintenance, security or legal reasons.
We do not guarantee uninterrupted or error-free access at all times.
5. Prices and Payment
All prices are shown in pounds sterling (£) unless stated otherwise and are exclusive of VAT unless indicated.
Payment must be made in full at the point of purchase. Access to digital content will be provided after payment has been successfully processed.
We reserve the right to change prices at any time, but changes will not affect purchases already completed.
6. Digital Content and Refunds
Our courses are digital content supplied immediately upon purchase.
By purchasing a course, you acknowledge that:
- access to digital content begins immediately; and
- you waive any statutory right to cancel once access has been provided, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Refunds are not offered unless:
- required by law; or
- expressly stated otherwise at the point of purchase.
7. Licence and Intellectual Property
All content provided through the Services (including videos, text, templates, downloads and materials) is owned by or licensed to us.
When you purchase a course, we grant you a limited, non-exclusive, non-transferable licence to access and use the content for your own internal professional use only.
You must not:
- copy, reproduce, distribute, sell, share or sublicense any content;
- make content available to third parties; or
- use the content to create competing products or services.
8. Acceptable Use
You must not use our Services:
- for any unlawful purpose;
- in a way that infringes intellectual property or confidentiality rights;
- to upload or transmit malicious code, viruses or harmful material; or
- in a manner that interferes with the security or operation of the platform.
We reserve the right to suspend or terminate access where these Terms are breached.
9. User Feedback
If you provide feedback, suggestions or comments, you grant us the right to use them without restriction or compensation.
10. Third-Party Services
Our Services may include links to or integrations with third-party services (including Thinkific). We are not responsible for the content, availability or policies of third-party providers.
Your use of third-party services is subject to their own terms and conditions.
11. Privacy and Data Protection
Your personal data is handled in accordance with UK data protection laws.
Details of how we collect and use personal data are set out in our Privacy Policy.
12. Professional Disclaimer
Our courses are provided for educational and informational purposes only.
They do not constitute legal, HR or professional advice. You are responsible for how you apply the information provided, and for ensuring compliance with applicable laws and regulations in your organisation.
13. Limitation of Liability
Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be excluded under applicable law.
Subject to the above, we are not liable for:
- loss of profits, revenue or business;
- indirect or consequential loss; or
- any loss arising from your use of, or reliance on, the Services.
14. Indemnity
You agree to indemnify us against any claims, losses or expenses arising from your breach of these Terms or misuse of the Services.
15. Termination
We may suspend or terminate your access to the Services if you breach these Terms.
Termination does not affect any rights or liabilities accrued before termination.
16. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and us regarding the Services.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or the Services.
19. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on our website.
Your continued use of the Services after changes are made constitutes acceptance of the updated Terms.
20. Contact Information
If you have any questions about these Terms, please contact:
Email: [email protected]
Address: Rycroft School Road, Broughton, Huntingdon, England, PE28 3AT